4 MAIN COMMUNICATION BEHAVIORS

Passive and Submissive Communicators

• Agree to do a task or job but won’t or unable to do the task
• Won’t attempt to find out the job requirements for completion 
• Constantly apologizing - seldom work on their weaknesses to improve
• Self-esteem always very low
• Suppress and concede their own needs, views and feelings to placate another
• Wait for others to take the initiative - in doing so they lose the ability to make decision
• Unlikely to find out true facts or the actual situation and hence they are quick to blame
• Defensive body language which “gives” the message that they don’t care much, they are in denial and they fear additional responsibilities
• Over promise and under deliver
• Need to be continuously push to get task done

Aggressive Communicators

• Tendency to blame everyone 
• Destroy others’ self-esteem by their actions and words 
• Get what they want but in doing so they create a hostile atmosphere
• Poor listener - no patience to listen
• Blunt and less consideration for others’ feelings. Like to use threatening language
• Always tell others what to do - using strong words like should/ ought/ must/will / has to do Adopt a superior and dominant attitude

Assertive Communicators

• Give opinion honestly and in a straight forward manner without being inappropriate or belligerent
• Prefer to use “I” statements instead of “You” statements. They use objective terms
• If they disagree, they will say so but in a way that doesn’t put others down or make others feel they are in the wrong
• Interested in others’ opinion as well
• Listen to what you’ve to say even if they disagree
• Make you feel that they respect your point of view
• Able keep their personal rights without denying others their own. They readily speak out when needs are not met

Passive - Aggressive Communicators

Why People Act Too Passively

• Lack of confidence or value of their opinions
• Timid
• Worry about pleasing others or being liked
• Worry whether others will disagree or reject their ideas and opinion. They feel insecure
• Sensitive to criticism or hurt by past experiences when ideas were ignored or rejected

Why People Act Too Aggressively

• Overconfident or superior feeling - focusing too much on getting their needs met and their opinions across
• Not respect or consider other people’s views or needs
• Poor listening skills or how to ask for input from others
• Use “you” statements, accusations, subjective terms
• Used to control belligerent individual; otherwise inappropriate within a professional setting

How To  Act Assertively (Just Right)

• Self-confidence
• Believe in your opinions, ideas or feelings count & matter -have right to express yourself
• Resilient - able to deal effectively with criticism, rejection, setbacks
• Respect preferences and needs of others
• Have role models for assertiveness
• Know your ideas were welcomed as your assertiveness was rewarded in the past

Be Less Aggressive & More Assertive

• Let others speak first
• Notice if you have a habit of interrupting others. Catch yourself saying, “Oh, sorry - go ahead!” and let the other person finish speaking
• Ask for someone else’s opinion, then listen to their answers
• When you disagree, say so without putting down other person’s point of view. Don’t say, “That’s a stupid idea”. Say, “I don’t really like that idea”
• Don’t say “He’s such a jerk”. Say “I think he’s insensitive”
• Give your own opinion or point of view. For example say whether or not you like a movie or a particular food and be able to explain why
• Practice using “I” statements for example “I’d like…”
• “I prefer…” or “I feel…”
• Remind yourself that your ideas & opinions are as important as everyone else’s. Knowing this helps you be more assertive
• Assertiveness starts with self
• Value yourself as much as you value others
• Find a role model who’s good at being assertive -   See if you can imitate and follow that person’s best qualities

Be Less Passive & More Assertive

• Pay attention to what you think, feel, want,  prefer - be fully aware before you communicate them to others
• Notice if you tend to say, “I don’t know”, “I don’t care”, “It doesn’t matter” when someone asks what you want or they ask for your opinion. Stop yourself from saying the above standard responses of a passive communicator
• Practice first by saying what you would prefer, especially  on things that hardly matter. Then when the important things pop up in your life, you will be able to more confidently express your opinions or suggestions
• If someone asks, “Would you like green or red?” learn to say, “I’d prefer the green one - thanks”. Learn to state your preference
• Practice asking for things
• “Can you please pass me a spoon?”, “I need a pen - does anyone have an extra?”, “Can you save me a seat?”. In this way you build the habit of asking when you don’t know or unsure about some thing. This practice of asking helps you to build  your skills and confidence for when you need to ask for something more important 

COLOR BRAIN (CB) PROCESSORS

Colored Brain Is Not About Personality!

Pointers To Note: 

• Nobody will have more than 1 brain color. But you have a lot of software for your CB
• CBCI is not a personality test, it specifically determines the way you process and
interpret information. It is not about your character.
• Maximize ability to develop "software" for brain to achieve greater competence across many disciplines

CBCI Measures A Brain's Strength, Flexibility and Communication Propensity 

• Natural mental processing strength (natural genetic strengths that determine how individual's brain processes information and how he/she will take action in a given career situation)
• Learnt mental processing strengths (learning ability to get results in an area unrelated to an individual's natural brain processing)
• Mental Flexibility (ability to productively work and communicate with others that operate with different mental processors)
• Communication improvement areas (determine what brain processing types are difficult for an individual to interact with. Understanding and knowing this will prevent potential problems in management and teamwork)

A BRIEF SUMMARY OF THE CHARACTERISTICS OF EACH BRAIN COLOR

Green Brain Processor (Chaotic Processing) 

• Action is clarity and power - act in order to understand

• Nothing is connected and thinking non linear 

• Need feedback and to quickly find alternatives 

• Forward moving and feel frustrated if can’t get things done fast 

• Process surroundings & see "Big Picture"  

• Put things in every way they can but not good at details

• Interact/work well with others to exchange 

• ideas and come up with creative approaches 

• Good communicators but they are too general in their explanations 

• Problem solver - tend to solve problems quickly 

• Ask lots of questions to understand things 

• Focused, driven and intense 

Red Brain Processor (Linear Processing) 

• Clarity is power. Clear sense of purpose and direction
• Process facts in a rational, objective, logical way and is detached from situations
• Highly analytical and structured
• Process information from long term perspective and often think in the future
• Less mistakes due clarity but may not get what they want
• If something goes wrong, longer time recover from mistake and difficult to figure out what to do next
• Often misunderstood - their objectivity, reserved nature and emotional detachment seen as uncaring and insensitive
• Live their lives around well defined value system and seek to create clarifying structure to keep those values from being violated
• If see no value in change, will resist it strongly while taking time to analyze it
thoroughly and in accordance with their values
• If see any real risk in change, likely to resist

Blue Brain Processor (Intuitive Processing) 

• Emotional sensitivity and empathy are Power
• Process and communicate in terms of feelings, emotional based
• Sensitive, empathetic and intuitive of others
• Everything is connected
• Feel environment and insightful of surroundings
• Multi-tasking especially in women. Versatile, capable of playing many roles and flexible
• Natural organizers
• Communicate at a deeper level with others because of verbal expressiveness and intuition
• Misunderstood/misinterpreted as they take things personally.
• Relationships and people are central in their lives
• Will take the blame when something they are involved in goes amiss
• Many have difficult time relating to their nature of openly sharing feelings
• Misinterpretations happen due to their being too nice can be seen as insincere and as a weakness

Purple Brain Processor (Relational Processing)

• Data and information are power
• Need lots of details and concrete facts
• Need a sense of direction and must have lots options
• Difficult to delegate as they take time to collect data and are unable to pass to others so stressed up
• Everything (time, tasks, people, etc) is connected
• More information, more stable a situation and stability in purpose gives them a safe sense of direction
• Sense of individual rather than group identity, yet family is of great importance
• Follow rules because of their orderly nature
• To learn, need considerable context in a hands-on environment and sufficient time to assimilate the information garnered
• Often misunderstood as they take much longer to act or make decisions.
• Meticulous attention to detail is perceived as "too much"
• Consider as insensitive and will not speak unless feel necessary and seldom express feelings
• Show their caring by creating smooth operational systems in life and work
• Connected way of processing can be applied to strategic and detailed planning ability to create overall policies and change
• A deeper understanding

Workshop on COLORED BRAIN & EMOTIONAL DRIVERS 15-16 July 2018* Royal Hotel Kl 

Your behavior and working style is based on how you think and your thinking style is based on your brain genetic processor. By identifying this,  you can maximize your capability to act intelligently while overcoming misunderstanding, conflict, wastage of potential. By also identifying your fundamental emotional drivers, you can seeking greater satisfaction at work abd to consistently perform at peak levels.

This practical, intensive, highly beneficial course is a MUST for all staff levels. Join us today!

FOR MORE DETAILS PLS CONTACT US AT: 

03-42703064/0126170560/0165488336

Email: info@peaksuccessabundance.com

Website: www.peaksuccessabundance.com

Blog: www.sabundance.wordpress.com

YouTube: Rachel Khor

RACHEL KHOR 

Principal Trainer & Chief Learning Styrategist, Peak Success Abundance Sdn Bhd

From Directive Communication International & American Institute of Business Psychology:

- Certification in Colored Brain Communication 

- Certification in Human Drive & Motivation

- Certification in Dynamic Speaking

- Certification in Curriculum Development

- PSMB Certified Trainer 

- Certification in Neuro Linguistic Programming (NLP)

- Certification in Hypnotherapy from London College of Clinical Hypnosis (LCCH)

- 18 years corporate training experience 

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#UnderstandYourselfBetter 

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